Knowledge bases
Create and manage workspace knowledge bases from Chat, attach private documents, and query read-only Company Context.
Chat can create, update, and query workspace knowledge bases (KBs) through conversation. It can also query your organization's read-only Company Context and search the knowledge available to you from the same message box.
For the full picture of Scrydon's knowledge surfaces, the two retrieval engines, and how we benchmark retrieval quality, see Architecture → Knowledge bases.
The three KB contexts in Chat
| What it is | Scope | Managed by | |
|---|---|---|---|
| Per-conversation private KB | Automatically created from files you attach to a conversation. | That conversation only. | Created implicitly when you attach a file; not user-manageable. |
| Workspace knowledge bases | Named KBs you create and populate over time. | One workspace, restricted by its access policy. | Created and managed via Chat or the workspace UI. |
| Company Context | Verified company policies, priorities, terminology, constraints, and stakeholder information in one Memex KB. | One organization, restricted by membership and clearance. | Edited only by organization owners and administrators in Settings → Organization → Company Context. Chat has read access only. |
Creating a knowledge base
Ask Chat in plain language:
"Create a knowledge base called 'Q3 Roadmap' and add the document I'm about to attach."
Chat will create the workspace KB and confirm. You can also say:
"List my knowledge bases" — shows all KBs you have access to. "Add this file to 'Q3 Roadmap'" — attaches and indexes the file. "Remove the document titled 'Draft v1' from 'Q3 Roadmap'" — removes it. "Delete the 'Q3 Roadmap' knowledge base" — permanently removes the KB.
These mutations apply to workspace KBs only. Chat cannot add to, edit, or delete Company Context.
Adding documents
Two ways to add documents to a KB:
- Attach in Chat — drag a file onto the Chat window or click the paperclip. Tell Chat which KB to add it to, or let it go into the conversation-private KB automatically.
- Reference by URL or text — paste content and ask Chat to store it.
Searching knowledge bases
Chat queries the right KB automatically based on context. You can also be explicit:
"Search our knowledge bases for anything about GDPR data retention."
This searches the workspace KBs and Company Context that you can access. Retrieval follows each KB's configured engine; Company Context always uses deterministic Memex retrieval.
Company Context is read-only in Chat
You can ask Chat to search or answer from Company Context, and authorized results can include links back to the source page or document. Chat cannot promote a conversation, attachment, or generated answer into Company Context. If the organization wants to keep something there, an owner or administrator must add or edit it in the dedicated Company Context editor.
This boundary keeps runtime conversations and customer-specific process artifacts from silently changing the organization-wide source of truth.
See Company Context for administration, clearance, and workflow-read behavior.
Conversation-private KB
Every file you attach to a conversation is indexed into a private KB scoped to that conversation. This KB is:
- Queried automatically by Chat when it's relevant to your follow-up messages.
- Not shared with other members or conversations.
- Removed when the conversation is deleted.
You don't manage this KB directly — attaching a file is the only action needed.